General Shipping Information

If left unspecified, Protech will always ship via UPS in the United States. If a different shipping company is needed, please contact us for more details. We can also use customer provided shipping account #’s which we designate “reverse shipping method”.

Protech can ship anywhere in the world using most shipping companies such as UPS, Fedex, DHL, etc or can also offer freight forwarding services.

Protech cannot ship to a P.O. Box.

All Taxes and Fees associated with customer’s destination country/local government are the responsibility of the customer.

General Return Information

Protech manufactures a comprehensive line of radiation safety apparel and mobile and stationary barrier systems. Return policies vary by product. For product specific Protech manufacturer Return and Warranty details, please see the Product Return and Warranty Policy Details section below.

For all non-Protech distributed items, such items are subject to manufacturer warranty and return policies separate from Protech.

• For customized products such as custom sized aprons, prescription glasses, and other uniquely customized items, returns will not be permitted unless item is subject to manufacturer defect or error.
• For larger (bulk) orders return policy requirements and terms may vary.
• Special sale items such as discontinued, close-out, or overstock items may not be returned.

Instructions for Returning a Product (RMA)

For products which can be returned according to their specific return policy, you must first request a Return Authorization (RMA) via phone or email with a Protech or local representative whom sold you the product. You may also request a return online by completing our Online RMA Form.

Customer Service will send detailed return authorization instructions, including the address to which the goods should be returned and a valid return authorization number. The returned item must be received postage prepaid, in resalable condition within 14 days of the date the authorization was issued. No returns are accepted after 30 days. Unauthorized returns may be refused and will not be refunded.

Before shipping a return, every effort should be made to assure a damage free return. It is also recommended that you take photos of the item in its current condition and after packaging to be kept as supporting evidence in case shipper damages the item and a claim must be made.

Return Credit and Fees

Upon return of the goods in resalable condition and after analysis by the related product department, a merchandise credit will either be applied to the account for use toward future orders or a full refund may be issued to the customer via credit card (if applicable), ACH, or check. Shipping and handling charges will not be reimbursed.

Many returns will be subject to restocking fees. The fee amount is based upon the manufacturer’s requirements for each product. Whenever possible, these fees are waived for the future purchase or exchange of replacement items.

Order Cancellations

Requests for order cancellations must be received in writing. Cancellation requests should be submitted as soon as possible to prevent shipment of the item. If the item has been produced and/or shipped, the order cannot be cancelled. Items of a custom nature are not able to be cancelled once production has begun. Order cancellations may result in the assessment of an order cancellation fee. If applicable, this fee will be deducted from the refund at order cancellation.

General Warranty Information

Protech manufactures a comprehensive line of radiation safety apparel and mobile and stationary barrier systems. For manufacturer warranty details, please see the Product Return and Warranty Policy Details section below.

For all non-Protech distributed items, such items are subject to manufacturer warranty and return policies separate from Protech.

To return a product under warranty claims, please follow the same Return Instructions provided in the Instructions for Returning a Product section.

Additional Support

If you have any questions, please visit our FAQ page or contact us using the buttons below.